Effective date of these terms: 1st October 2026

These terms govern your use of Casting Tools at www.casting-tools.com, including its accounts, job listings, profiles, auditions, messaging and related services (the Site). They explain the rules for each user role, how paid services work and the rights you keep in your material. You should read and save a copy before creating an account or buying a service.

1. About us and these terms
   1. Who we are: The Site is operated by Off the Page Productions Ltd (we, us or our), a company registered in England with company number 05199093, whose registered office is CS Innovation Centre, Mewburn Road, Banbury, Oxfordshire, OX16 9PA. Our contact email is support@casting-tools.com our telephone number is +44 1295 738337 and our VAT number, if applicable, is 872181323.
   2. Accepting these terms: Every user must actively tick the acceptance box to agree to these terms before registration can be completed, whether registering as a Performer, Agent, Casting Director or invited Hirer. The box is not pre-ticked. A Hirer must accept before their invitation can be activated or project material accessed. An existing user adding another role must accept the terms applying to that role before it is activated. For a child Performer, the Responsible Adult completes registration and accepts in their own capacity as described in Clause ‎3.4. If you act for a company or other organisation, you must have authority to bind it. References to you mean that organisation where it is the account holder, and otherwise the individual account holder. Each person using an account must comply with the rules applying to their activity.
   3. Holding multiple roles: A person may hold more than one role. The provisions for each role apply whenever that person uses its features. Having one role does not give access to another role's features or remove the fees or restrictions applying to that other role. Administrator access is reserved to people we authorise to operate the Site.
   4. Privacy and separate consents: Our Privacy Policy explains how we use personal information. Reading it or accepting these terms does not amount to consent to optional marketing or processing that requires separate consent. Any separate consent request will explain the choice you are making.
   5. Your paid service contract: For paid services, the service description, price and other order details shown to you before purchase and confirmed in writing form part of your contract. Specific order details govern the purchased service if they conflict with these general terms. A later change to the pricing page does not change an order already accepted. Mandatory legal rights always take priority.
2. User roles and what the Site does
   1. Casting Directors: Casting Directors may register to advertise jobs and use the casting tools available with their purchase. Casting Director is the name of an account role; registration does not establish professional qualifications or accreditation. Only Casting Directors pay us fees for the Site's paid services. Prices appear at www.casting-tools.com/pricing and in the order process.
   2. Performers: Performers may register free of charge to create profiles, search for suitable jobs using filters, apply and submit auditions. Performers include voice artists, voice actors, actors, dancers, circus performers, models, presenters and singers. Child Performers are supported as described in Clause ‎4.
   3. Agents: Agents may register free of charge, search and filter jobs, link to Performers with the required mutual permission, and use the Site to represent those Performers. Agents may also create jobs but may share those jobs only with Performers on their own books who are linked to them on the Site. An Agent wishing to distribute a job to other users must activate the Casting Director role and purchase the relevant service.
   4. Hirers: Hirers are clients of a Casting Director invited by a Casting Director to assist with a project, such as reviewing profile suggestions, auditions or shortlists. A Hirer cannot self-register for that role. The inviting Casting Director must add the Hirer and select the precise project permissions in the settings. Hirer access is free and is limited to those permissions.
   5. What the Site provides: We provide tools to advertise and discover opportunities, exchange information and manage casting. We do not promise any minimum number of jobs, applications, suitable candidates, auditions or engagements, or that a search will show every available opportunity. Results depend on the filters, information and access permissions used.
   6. Our role and responsibilities: We are not a party to contracts for a Performer's work or to representation agreements between Agents and Performers. We do not collect, hold, administer or pay performance fees, Agent commissions or production payments. This is separate from the fees that Casting Directors pay us for our services. We remain responsible for our own services and for legal duties that apply to our activities, including any applicable employment-agency obligations. These terms do not exclude those duties.
3. Accounts and access
   1. Account eligibility and registration details: You must be at least 18 to open and operate an account. A child may be represented by a managed Performer profile under Clause ‎3.4 but must not operate an independent account. You must provide accurate registration and contact details and keep them current. Professional or stage names are permitted where they do not mislead others about identity or authority.
   2. Account security and authorised users: You must use your account only for genuine casting, performance or representation purposes. You must keep your login details secure and must not share them. You must use the available invitation and permission features to give authorised colleagues access. You must notify us promptly if you suspect unauthorised access. You are responsible for ensuring that people you authorise to use your organisation's account comply with these terms, but you are not responsible for loss caused by a failure for which we are legally responsible.
   3. Identity and authority checks: We may request proportionate evidence of identity, age, authority, representation or a genuine casting requirement where reasonably necessary for account security, safeguarding or legal compliance. We may restrict relevant features while a material issue is unresolved. Approval of an account is not an endorsement or a guarantee of identity, suitability, financial standing or safety. You must provide information reasonably requested for these checks within a reasonable period specified by us. If you cannot provide it, you must explain why so that we can consider an appropriate alternative. We may refuse registration or restrict the relevant access where we cannot reasonably establish the identity, eligibility or authority needed for that access.
   4. Proper use of accounts and permissions: You must not impersonate another person or evade a restriction by creating another account, changing roles, using another person's account or arranging for someone else to act for you. You must keep account information, role permissions and Agent links under review and remove access when it is no longer authorised. If we suspend or end your access, you must not resume the restricted activity without our permission. This does not prevent you from requesting a review under Clause ‎14.3.
4. Child Performers
   1. Adult management of child profiles: A Performer under 18 must have a profile managed by an adult with parental responsibility (the Responsible Adult). The Responsible Adult contracts with us in their own capacity for the management of the profile and must maintain oversight. An Agent may assist through an authorised link but being an Agent does not itself confer parental responsibility.
   2. Parental authority and the child’s wishes: The Responsible Adult must provide accurate age information, have the authority required to manage the profile, and involve the child in decisions in a way appropriate to their age and understanding. We may seek evidence of authority and restrict access if parental authority is disputed or there is a safeguarding concern. A parent's account agreement does not replace a child's own consent where the law requires it.
   3. Sharing and protecting child information: Child profiles and auditions must not be made publicly accessible or indexed by public search engines. Sharing must be limited to authorised Agents and the persons who need access for a specific casting opportunity, which may include the Casting Director, the relevant Hirer, the person or organisation offering the work and authorised members of its casting team. Each recipient of a child's profile or audition must be identified to, and approved by, the Responsible Adult before access is provided, subject also to the child's own rights and any consent required from the child. Delivery outside the Site must also comply with Clauses ‎10.8, ‎10.9, ‎10.10, ‎10.11 and ‎10.12. The Responsible Adult must authorise the relevant sharing, subject also to the child's data protection rights and any consent required from the child. You must not include the child's private email, telephone number, home address, school or precise location in material visible to other users.
   4. Communications and auditions involving children: Applications, invitations and messages concerning a child must go through the Responsible Adult or an authorised Agent with the Responsible Adult's oversight. Users must not use the Site to arrange secret or unsupervised direct contact with a child, ask the child to hide communications, or move communications off the Site to avoid these protections. Child auditions must be age-appropriate. Nude, sexualised or otherwise exploitative images, recordings or requests involving children are prohibited.
   5. Child performance requirements and contracts: The Casting Director and the person arranging or producing the work must establish and comply with the applicable child performance and employment rules, including any licence or exemption, permitted hours, education arrangements, travel, supervision and approved chaperone requirements. They must also establish who can validly enter the engagement and grant the required usage permissions for a child; a parental signature does not automatically resolve every issue of contractual capacity or ownership. The Responsible Adult and Agent must provide the cooperation and information required of them. An account, application or shortlist is not a performance licence or safeguarding clearance.
   6. Safeguarding concerns and transfer at adulthood: You can report a concern to support@casting-tools.com. We may restrict visibility, stop contact, preserve relevant evidence and refer concerns to the appropriate authorities where lawful and necessary. If someone is in immediate danger, you should contact the emergency services. When a Performer turns 18, we will require their own account acceptance and confirmation of continuing representation and permissions before transferring control of the profile.
5. Performer profiles and applications
   1. Minimum profile requirements: To be listed, a Performer must have at least one photograph and one audio or video demo reel that they are entitled to upload. A child's materials must comply with Clause ‎4.1‎3.4. If an accessibility issue prevents you from meeting a profile requirement, you can contact us so that we can consider an appropriate adjustment.
   2. Accurate Performer information: You must keep professional credits, skills, availability, representation and other profile details accurate. A playing-age range or creative description must not be used to misstate actual age where it is needed for legal or safeguarding purposes. You must not claim qualifications or rights you do not hold.
   3. Sensitive and private information: Some personal information needs particular care. For example, information about racial or ethnic origin, health or disability, religious beliefs, trade union membership or sexual orientation receives additional protection under data protection law. The Privacy Policy explains the optional information you may provide, how it will be used and when separate consent is required. You must not include unnecessary medical information, identity documents or other highly private information in a profile, audition or message. You must not disclose another person's sensitive information unless you have the necessary authority and the disclosure is permitted by data protection law.
   4. Applications and accepting work: You decide whether to apply for a job and what audition material to submit, subject to any lawful authority given to your Agent or Responsible Adult. Before accepting work, you or your authorised representative must check who will be entering into the engagement contract, who will pay you, the agreed pay, the permissions to use your performance, the working conditions and the other engagement terms. You or your authorised representative must notify the relevant Casting Director or Agent promptly if your application becomes inaccurate or you withdraw it.
   5. Authenticity of auditions: You must not misrepresent an audition as a human performance if any part of the performance has been generated, replaced or simulated by artificial intelligence. Clause ‎11 explains the requirement for human auditions and the restrictions on AI-generated or AI-substituted performances.
6. Agents and representation
   1. Agent links and authority: An Agent may link to an adult Performer only where both approve the link. For a child, the Responsible Adult must approve and the child's wishes and any legally required consent must be respected. The Agent must hold the actual authority needed for each action; a Site link alone does not authorise the Agent to conclude contracts, license material, receive money or make data protection choices for a Performer. An Agent acting for a Performer must make clear that it is acting on that Performer's behalf and must act within the authority given to it. Subject to Clause ‎3.4 for child Performers, that authority may include submitting applications, communicating with Casting Directors, negotiating terms, entering into engagement contracts, granting agreed permissions to use material, issuing invoices and receiving payments.
   2. Separate representation agreements: Agents and Performers must agree their representation arrangements separately, including which opportunities the Agent will forward, who may submit applications or auditions, who negotiates and signs contracts, exclusivity, invoicing, payments, commission, expenses, tax and termination. We do not set those arrangements or determine entitlement to commissions. An Agent does not become a party to a Performer's engagement contract merely because it negotiates, signs, invoices or receives payment on the Performer's behalf. If an Agent is intended to contract in its own name or undertake a separate payment or other obligation, that arrangement must be expressly agreed with the other contracting parties. These terms do not determine or change the legal effect of their separate agreement.
   3. Agents’ decisions about opportunities: An Agent may decide to forward a job to some represented Performers and not others, subject to its own contractual and legal duties. We do not make those decisions and do not guarantee that an Agent will forward any particular opportunity or put any Performer forward.
   4. Jobs from external sources: An Agent posting a job from an external source must have permission to share the job and accompanying material, identify any relevant external conditions, and comply with Clause ‎7. Where an Agent posts a job without a Casting Director managing that opportunity on the Site, the Agent must comply with the requirements in Clause ‎7 that would otherwise apply to the Casting Director, including identifying the proposed contracting parties and the person responsible for payment. This does not, by itself, make the Agent a party to the engagement contract or responsible for paying the Performer. It must not scrape or copy another service in breach of rights or restrictions. Posting does not make us responsible for the external source or its fees, payments or performance.
   5. Ending an Agent link: Either side may ask us to remove a representation link or use the removal feature where available. Ending a link stops future access through that link but does not determine or terminate the parties' separate representation agreement. The Agent must stop acting through the Site for a Performer when its authority ends and must deal lawfully with previously received information. The Agent and the Performer, or the Responsible Adult for a child Performer, must promptly update the Site and notify anyone handling an ongoing application or engagement if the Agent's relevant authority changes or ends. Ending the Site link does not by itself notify an external recipient or undo an action that the Agent was previously authorised to take.
7. Jobs and Casting Director responsibilities
   1. Genuine and authorised opportunities: You must advertise only genuine opportunities that you are authorised to advertise. You must have the authority of the person seeking to engage the Performer and all permissions needed to upload scripts, briefs, logos and other material. You must not use speculative or misleading advertisements to collect profiles or auditions for an undisclosed purpose.
   2. Required job information: You must give clear and accurate details sufficient to assess the opportunity, including the person offering the work and your capacity, the role and required skills, location or remote arrangements, dates and expected hours, application deadline, pay or an express statement if unpaid, expenses, proposed media, territories, usage period, exclusivity, material restrictions and relevant working conditions. You must identify whether the work is union or non-union and any applicable collective agreement or union terms. You must explain material health and safety risks and any intimate, hazardous or otherwise sensitive requirements in advance.
   3. Legal and industry obligations: You are responsible for the legality of the brief, selection criteria, audition requests and hiring process. You must comply with applicable equality law, employment and worker rights, minimum pay, right-to-work, health and safety, union and collective agreement obligations, and child performance rules. Labelling a job unpaid, non-union or self-employed does not determine its legal status or remove mandatory rights.
   4. Lawful selection criteria: You must not use job requirements or search filters to discriminate unlawfully. If you require a particular characteristic, such as a particular sex, racial or ethnic background, age or disability, you must ensure that the requirement is permitted by applicable equality law. A creative preference does not, by itself, make a restriction lawful. Where you rely on a legal exception allowing a characteristic to be required for a particular role, you must be able to explain and justify its application. You must not ask about health or disability before making an offer of work except where the law permits it, for example to arrange necessary adjustments to the recruitment process.
   5. Updating listings and fair audition practices: You must keep listings up to date and close them when filled, withdrawn or expired. You must notify applicants of material changes and obtain their agreement where needed. You must not demand audition material intended to substitute for paid production work or charge an applicant merely to apply or audition through the Site.
   6. Identifying the contracting parties: Before a Performer commits to an engagement, the Casting Director must identify the person or organisation engaging the Performer, the person responsible for payment, and whether the Casting Director is acting in its own name or on someone else's behalf. The engagement contract may be between the Performer and the Casting Director, a Hirer or another identified client. A duly authorised Agent may negotiate and enter into that contract on the Performer's behalf without becoming a contracting party itself. If the parties agree a different arrangement, including an Agent or a Performer's company contracting in its own name, they must identify the actual contracting parties and their respective obligations expressly. Selecting a role on the Site does not itself determine who is a party to an engagement contract. We are not a party to that contract.
8. Hirers and project permissions
   1. Inviting Hirers and setting permissions: A Casting Director adding a Hirer must ensure that the invitation is authorised and that the sharing is lawful, necessary and consistent with the information given to affected Performers. It must choose and review the precise permissions for each project, disclose the Hirer's identity to affected applicants before sharing their material, and remove access when no longer needed. Inviting a Hirer does not authorise unrestricted access to the Site or a Performer's information.
   2. Permitted Hirer activities: Hirers must accept these terms before accessing project material. They may view and, where permitted, comment on or approve shortlists and auditions only for the relevant casting process. They must not forward invitations, share credentials, access other projects, disclose material to unauthorised people or use auditions in production.
   3. Responsibility for Hirer access and conduct: Casting Directors are responsible for selecting appropriate Hirer permissions and for their own instructions and disclosures. Hirers are responsible for their own conduct and legal obligations. Neither role permits use of material outside Clause ‎10 and Clause ‎11, even if a technical download or sharing function is available.
9. Fees orders renewals and cancellation
   1. Free roles and Casting Director fees: Performer, Agent and Hirer roles are free. Casting Director fees are for the paid listing or service purchased, not a guarantee of applications, engagement or a successful production. We do not charge Performers a commission on work obtained through the Site.
   2. Order information and contract formation: Before you place a paid order, we will show the service, price, currency, applicable tax, payment timing, duration, listing or usage limits, and any renewal or cancellation terms. The total payable will be clear before you commit. You may correct errors before placing the order. A paid contract begins when we send our acceptance confirmation; an acknowledgement of receipt alone is not acceptance. We will supply the agreed terms and order details in a form you can save.
   3. Payments and pricing errors: You must pay using the payment method accepted at checkout. You must have authority to use it. If payment fails, we will notify you and give a reasonable opportunity to resolve it before restricting the unpaid service, unless there is a reasonable fraud or security concern. We will not charge a different price to correct an error without your agreement; if we cannot agree, we will cancel the affected order and refund any payment for it.
   4. Automatic renewal and cancellation: A purchase renews automatically only if its renewal terms were prominently disclosed and you expressly agreed to them at checkout. A recurring order must state its billing interval, minimum commitment, renewal price or calculation method, and how to stop renewal. Otherwise, it ends at the end of its stated term. You may stop future renewal through the cancellation method stated in your confirmation or by emailing support@casting-tools.com. We will acknowledge cancellation and confirm its effective date. Cancellation received before renewal takes effect for that renewal; it does not require a reason or a telephone call.
   5. Access and refunds following cancellation: Unless a statutory cancellation right or another refund provision applies, stopping renewal leaves the paid service available until the end of the period already paid for and does not produce a part-period refund. If you ask for immediate closure, we will explain any effect on paid access before closing it. Closing a paid account stops future renewals. A one-off listing is not refunded merely because it attracts no suitable applications or you fill or withdraw the vacancy, but your rights for a service we fail to provide remain unaffected.
   6. Price changes and renewal notices: A price change applies only to a new purchase or a later renewal. For a recurring service we will give at least 30 days' advance notice of an increase and a reasonable opportunity to stop renewal before the new price is charged. If the next renewal falls within that notice period, the previous price applies to that renewal unless you separately agree otherwise. We will give any additional renewal reminders required by law.
   7. Consumer cancellation rights: If you buy as a consumer, meaning an individual acting wholly or mainly outside your trade, business, craft or profession, you have a statutory right to cancel an online service contract within 14 days after the day the contract is made, without giving a reason. You can exercise this right by sending a clear statement that you wish to cancel to support@casting-tools.com or our address in Clause ‎1 before the cancellation period expires. You may use this optional wording: 'To Off the Page Productions Ltd, CS Innovation Centre, Mewbury Road, Banbury, Oxon, OX169PA, England. I give notice that I cancel my contract for [service], ordered on [date]. Name: [name]. Address: [address]. Date: [date]. Signature (only if this notice is sent on paper): [signature].' Any statutory extension where required cancellation information was not supplied also applies.
   8. Starting services during the cancellation period: We will start a consumer service during that cancellation period only at your express request. If you then cancel, you pay only a proportionate amount for what we supplied before cancellation, and only where the statutory conditions for charging are met. You lose the cancellation right for a fully performed service only after full performance with your prior express request and acknowledgement that the right will then be lost. Publishing a listing does not by itself mean that an ongoing listing service has been fully performed.
   9. Consumer refunds and statutory remedies: Where cancellation gives you a refund, we will make it without undue delay and within 14 days after being informed of cancellation, using the original payment method unless you expressly agree otherwise, without a refund fee. These terms do not reduce any additional statutory cancellation, renewal or refund rights applying to your purchase. Consumers also retain their rights to services supplied with reasonable care and skill and to the remedies available by law.
10. Ownership and permitted use of material
    1. Ownership of User Material: User Material means profiles, photographs, likenesses, demo reels, recordings, auditions, scripts, briefs, graphics, messages and other material a user uploads or shares through the Site. We do not acquire ownership of User Material. Copyright, performers' rights and other rights remain with the relevant user or other rights owner. You must have the permissions needed to upload the material and grant the limited licences in this Clause ‎10, including permissions from relevant authors, photographers, performers and recording owners.
    2. Our licence to operate the Site: You grant us a non-exclusive, royalty-free licence (permission that does not prevent you granting rights to others and for which we do not pay you a licence fee) to store, host, copy, technically format, transmit and display your User Material only as necessary to operate the Site for you, apply your authorised sharing choices, provide support, maintain security and enforce these terms. This includes allowing contracted technical service providers to carry out those tasks under appropriate restrictions. The licence applies in the locations needed to provide the service, subject to the data protection safeguards described in our Privacy Policy.
    3. Permitted use by other users and recipients: While you choose to make the material available, you grant the authorised users who can access it a limited right, which is non-exclusive and royalty-free as explained in Clause ‎10.2, to view or listen to it and make only the copies reasonably necessary for the particular casting, audition evaluation or authorised representation purpose. Casting Directors may use Performer material solely to audition and evaluate Performers. Invited Hirers may do so only for the project to which they have access. Agents may use it only within their actual representation authority. Performers and their authorised representatives may use a job brief or script solely to consider and apply for that opportunity, including making the requested audition. The same limited licence extends to recipients outside the Site only where the material is supplied in accordance with Clauses ‎10.8, ‎10.9, ‎10.10, ‎10.11 and ‎10.12 and those recipients are bound by the restrictions required there.
    4. Separate permission for production use: These licences do not permit use in a finished production, advertisement, broadcast, release, commercial demo, public presentation or other exploitation. In particular, an audition must not be used as a final performance or production asset, whether in whole or in part, without a separate express permission from every relevant rights holder, on agreed terms including any fee and usage limits. Applying, uploading an audition or being shortlisted or approved does not grant that permission. These terms do not require you to give up your moral rights, such as any applicable right to be identified as an author or performer or to object to certain changes to your work or performance, or any other performers' rights.
    5. Ending permissions and deleting copies: The licences for active use end when the material is removed, the relevant sharing permission is withdrawn, or the account is closed, whichever is applicable. You may request removal at support@casting-tools.com. Recipients must stop further casting use and delete their copies when permission ends or the relevant evaluation finishes. They may keep a restricted record only where necessary and lawful for a legal obligation or a genuine legal claim; such retention does not permit continued evaluation, production or AI use.
    6. Restricted retention and unauthorised copies: We may retain restricted backup copies until the ordinary backup cycle expires, and limited records where necessary for security, a legal obligation or a genuine dispute, as explained in the Privacy Policy. They are not available for new casting uses. Withdrawal does not undo access already lawfully provided or terminate a separate production licence that you validly granted. We cannot guarantee that a recipient has not made an unauthorised copy but will investigate reported misuse and take appropriate action within our control.
    7. Our intellectual property: Our software, branding, layout and other material supplied by us belong to us or our licensors. We give you a limited right to use them through the Site for its intended purposes while your access is authorised. You may not reproduce or exploit them independently, reverse engineer the Site except where law permits, or remove rights notices.
    8. Packaging and delivering auditions outside the Site: As part of the casting process, we may compile auditions and the accompanying information reasonably necessary to identify and evaluate them into downloadable files, including ZIP archives, and deliver them outside the Site by email, secure download link or another appropriate transfer method. We may do this at the request of a Casting Director or another user authorised to manage the relevant casting process. The licences in Clauses ‎10.2 and ‎10.3 include the copying, packaging and transmission reasonably necessary for this purpose, subject to Clauses ‎10.9, ‎10.10, ‎10.11 and ‎10.12.
    9. Authorised recipients and sharing permissions: Off-platform delivery is permitted only to recipients authorised for the relevant casting process, such as the Casting Director, the person or organisation offering the work, the relevant Hirer, the Performer's authorised Agent and authorised members of the casting team. This includes an opportunity circulated by an Agent from an external source, provided that the delivery complies with the Performer's sharing permissions and the restrictions in these terms. It does not permit an Agent to distribute a job beyond its own linked Performers without activating the Casting Director role as required by Clause ‎2.3. The Performer must have been informed that their material may be delivered in this way and of the intended recipients or clearly identified recipient groups. Delivery must remain within the sharing permissions given by the Performer or a person validly authorised to act for them. Any additional consent or other permission required by law must be obtained before delivery. For a child Performer, the requirements in Clause ‎3.4 also apply. Exporting material must not be used to bypass project permissions, restrictions on Agent sharing or other access controls.
    10. Restrictions on material delivered outside the Site: Material delivered outside the Site remains subject to the same restrictions on purpose, confidentiality, intellectual property, production use and artificial intelligence as material accessed on the Site. Recipients may use it only to audition and evaluate the relevant Performer for the opportunity for which it was supplied or, in the case of the Performer's authorised Agent, to represent the Performer in connection with that opportunity. Any further delivery must comply with Clauses ‎10.9 and ‎10.11. They must not publish it, use it in a production, use it for AI purposes prohibited by Clause ‎11, or disclose it to an unauthorised person. They must stop using and delete it when required by Clause ‎10.5, subject only to the limited lawful retention permitted by that Clause.
    11. Agreements with external recipients: Where a proposed recipient has not accepted these terms, the person arranging delivery must ensure, before providing access, that the recipient has agreed in writing to restrictions equivalent to those in Clauses ‎10.5 and ‎10.10 and Clauses ‎11, ‎12 and ‎13, so far as relevant to the material supplied. Where we arrange delivery directly, we will obtain that agreement unless the recipient is already bound by an appropriate agreement covering the delivery. Sending a copy of these terms with a file does not, by itself, establish that the recipient has agreed to them. A user arranging delivery must keep a record of the recipients and their authority to receive the material and provide relevant details to us on reasonable request.
    12. Secure transfers and deletion of external copies: Anyone exporting or sending material must check the recipients and contents, disclose only what is necessary for the authorised casting purpose, and use security measures appropriate to the information and the risks, particularly where children’s or sensitive information is involved. A ZIP archive is not necessarily encrypted or otherwise secure. Removing material from the Site, changing access settings or closing an account does not automatically recall or erase copies already delivered outside it. This does not permit continued use after permission ends; recipients must still stop using and delete the material when required and comply with their data protection obligations. Nothing in this Clause ‎10.12 excludes our responsibility for our own acts, omissions or legal obligations.
11. Artificial intelligence and human auditions
    1. Prohibition on AI model and dataset use: You must not use, extract, scrape, download, copy or supply any material obtained through the Site, including job specifications, graphics, photographs, voices, audio, videos and auditions, to create, train, fine-tune, test, evaluate or improve an artificial intelligence or machine-learning model or dataset. This prohibition applies to existing and future technologies and includes voice cloning, synthetic likenesses, digital replicas and generative models. You must not allow another person or service to do those things on your behalf.
    2. AI services and continuing restrictions: You must not upload Site material to an AI service or use it as an input to generate synthetic content. Having technical access, downloading a file or obtaining another user's general permission to view material does not override these restrictions. The restrictions continue to apply to material obtained through the Site after access or an account ends. These restrictions do not prevent you from using your own original material, held independently of the Site, where you have all the necessary rights to do so. However, uploading that material does not give another user permission to use it for AI.
    3. Human performances and permitted editing: Auditions must be genuine performances by the human Performer presented. AI-generated or AI-substituted acting, movement, appearance or voice is prohibited, including where the model replicates that same Performer. Ordinary recording, editing and technical clean-up are permitted only where they do not generate or substitute the performance or misrepresent the Performer's abilities. If you are unsure whether a process complies, you should contact us before submitting the audition.
    4. Our AI commitments and audition checks: We do not use User Material to train or develop AI models and the hosting licence in Clause ‎10 does not authorise that use. We may request reasonable information about an audition's origin or temporarily restrict disputed material while investigating a credible concern. An automated flag alone will not be treated as conclusive evidence of a breach.
12. Conduct communications and confidentiality
    1. Professional conduct and prohibited content: You must treat other users and our staff professionally and respectfully. You must not use the Site, chat or email functions for harassment, bullying, discrimination, hate, threats, sexual exploitation, grooming, fraud, impersonation, unsolicited sexual approaches or other unlawful conduct. You must not upload illegal content, intimate images shared without consent, pornography, malware or material that infringes another person's rights. You must not request nude or sexual audition recordings through the Site.
    2. Spam, scraping and misuse of the Site: You must not spam, send unrelated promotions, collect contact details for mailing lists, evade blocks, disrupt the Site, test its security without authority, bypass access controls or scrape or mass-harvest its data. You must use another user's contact information only for the purpose for which it was lawfully shared. A platform message is not permission to add someone to marketing lists.
    3. Confidentiality and permitted disclosure: You must keep non-public scripts, briefs, budgets, project identities, auditions, shortlists, contact details and private communications confidential. You must use them only for the authorised purpose and share them only with authorised recipients who need them for that purpose and are bound by equivalent restrictions. You must not post them elsewhere, publicise involvement in a project or issue publicity without the relevant permission.
    4. Exceptions to confidentiality: Confidentiality does not prevent disclosure required by law, a report to a regulator or safeguarding authority, obtaining confidential professional advice, or reporting wrongdoing where legally protected. It does not apply to information lawfully public other than through a breach. These exceptions do not create rights to exploit an audition or other protected material.
    5. Essential emails and optional marketing: We send necessary service messages, including security notices, account administration, billing and updates concerning applications, auditions and offers. You must keep an operational contact email and review these messages. Optional job-alert subscriptions and marketing about new features or promotions are managed separately. You may unsubscribe from marketing without losing your account or access to essential application messages. If an address repeatedly fails, we may restrict functions that genuinely depend on contact after giving you a reasonable opportunity to correct it; declining marketing is not a reason for restriction.
13. Personal information and administrator access
    1. Users’ data protection responsibilities: If you collect, receive, store, share or otherwise use another person's personal information through the Site, you must comply with applicable data protection law. You must have a legal basis for what you do, give the person any required explanation of how their information will be used, keep it secure and retain it only for as long as justified. Access to a profile does not permit you to use its information for an unrelated purpose. For particularly sensitive information of the kind described in Clause ‎5.3, you must also meet the additional legal requirements that apply to it. Any consent collected by us covers only the purposes and recipients explained when that consent was obtained; it does not authorise every use by every recipient.
    2. Access controls and reporting data misuse: Casting Directors, Agents and Hirers must limit access to people who need it and respond as required by law to requests from people exercising rights over their information, such as requests for access, correction or deletion. They must notify us promptly of suspected loss, unauthorised access or misuse involving Site information. They must not sell profile data, build unrelated databases or make prohibited AI use of it. An Agent uploading information must give the affected person the relevant privacy information and have authority for the upload; it must not give consent on that person's behalf unless it has the legal authority to give the particular consent required. Representing a Performer does not, by itself, provide that authority.
    3. Administrator access to accounts: Authorised administrators can use an account-switching function to access an account's view for support, fault investigation, security, safeguarding and enforcement. We limit that access to what is necessary, restrict it to authorised personnel and keep an audit record. It does not authorise administrators to accept work, submit auditions, change marketing or sensitive-data consents, or conclude contracts in your name. Any action specifically requested by you must remain within that request and be recorded.
    4. Separate agreements for handling personal information: If we hold or use personal information only on an organisation's instructions, data protection law may treat us as that organisation's “processor”. Where the law requires a separate agreement governing that arrangement, the relevant organisation and we must put it in place. These terms and the Privacy Policy do not replace that agreement. Each party's legal responsibilities depend on what it actually does with the information.
14. Reports complaints and moderation
    1. Reporting concerns and breaches: You can report unlawful content, infringement, prohibited AI use, unsafe conduct or a breach of these terms using any reporting function provided or by emailing support@casting-tools.com. Child safety concerns can be reported to support@casting-tools.com. Your report should identify the relevant account, project or material and explain the concern. You do not need to resolve a dispute directly with another user before reporting it to us.
    2. Investigations and moderation measures: We assess reports and may request relevant information, restrict visibility or contact, remove material, issue warnings and take the account or access measures described in Clause ‎15.4. We may also investigate concerns identified through our own administration or security checks without waiting for a user report. Our response will reflect the seriousness and urgency of the issue, risk to users, available evidence and any repeated conduct. We may act immediately where reasonably necessary to protect users, preserve evidence, prevent unlawful activity or meet a legal obligation. We will handle reports fairly and respect privacy and lawful expression.
    3. Reasons for decisions and review requests: Where lawful and safe, we will tell the affected account holder what action we have taken and why, and how to challenge it. You may ask for review by emailing support@casting-tools.com, identifying the decision and reasons for your challenge. We will review relevant information and explain the outcome. We may limit disclosure where it would compromise an investigation, another person's privacy or safety, or a legal restriction.
    4. Limits of vetting and our statutory duties: We do not undertake to pre-approve every job, user or message, and content remaining on the Site does not mean we endorse it. This does not limit our own statutory moderation, reporting, safeguarding or other duties. We may cooperate with competent authorities where required or otherwise lawfully justified.
15. Availability changes and ending access
    1. Service availability and keeping your own copies: We will provide our services with reasonable care and skill. Maintenance, faults and circumstances outside our reasonable control may interrupt access. We will take reasonable steps to minimise disruption, provide notice of planned material interruption where practicable and restore affected services. You should keep your own copies of important original material and correspondence; the Site is not intended to store your only copy permanently.
    2. Service changes and remedies: We may make reasonable technical, security and legal changes. We will give reasonable notice of a material reduction in a paid service. If we cannot provide a material part of the service you bought, you may end that affected service and receive an appropriate refund for the undelivered part, without prejudice to statutory remedies. We will not impose a materially different paid service on you without agreement.
    3. Closing your account: You may close an account by contacting support@casting-tools.com or using the available closure function. Clause ‎9 governs paid-service cancellation and refunds. Ending an account does not end a separate engagement, production licence or representation agreement.
    4. Suspending or ending access: We may suspend or restrict an account, an individual user's access, a particular role, project or feature, or end the relevant access or contract, where we have reasonable grounds to believe that:
       1. you have committed a serious breach of these terms, or repeated breaches after a warning;
       2. your account or activity involves fraud, impersonation, unlawful conduct, harassment, abuse, infringement of another person's rights, prohibited AI use or unauthorised use or disclosure of material;
       3. continued access presents a material risk to a child, another user, our staff, the security of the Site or personal information;
       4. you do not meet the eligibility requirements for the relevant access, no longer have the necessary authority or permission, or have failed to provide information reasonably needed for the checks described in Clause ‎3.3;
       5. an undisputed payment for the affected paid service remains overdue after notice and a reasonable opportunity to pay under Clause ‎9.3;
       6. you have attempted to evade an account or access restriction; or
       7. the action is required by law, a court order or a binding requirement of a competent authority.We may impose a temporary restriction while investigating a reasonably suspected issue of this kind where that restriction is necessary and proportionate. Where a breach can be put right and allowing time to do so would not create a material risk, we will normally explain the issue and give a reasonable opportunity to put it right before ending access. We may act immediately and without advance notice where reasonably necessary to prevent harm, protect information or evidence, address a serious breach or comply with law.We will select measures proportionate to the circumstances and will not automatically restrict unrelated users or roles unless reasonably necessary to address the issue or prevent its recurrence. We will review temporary restrictions and lift them when their grounds no longer justify them, unless there is a separate basis for ending access. Clause ‎14.3 explains how we notify decisions and how you may request a review.
    5. Ending services on notice and refunds: We may discontinue the Site or a particular service, or end an affected account or role, if we stop providing the relevant service or make a substantial change to our operations that means we can no longer reasonably provide it. This applies to both free and paid accounts. We will explain the reason and give at least 30 days' notice, or any longer period required by law. If a legal requirement or an urgent security or safeguarding issue prevents that notice, we will give as much notice as reasonably possible.
    6. Closing free accounts: We may also close a free account that has not been used for at least 12 months, provided that we first give at least 30 days' notice and an opportunity to keep it open by confirming that it is still required.
    7. Ending a paid service: Where we end a paid service for a reason other than your breach, we will refund prepaid fees for the part we will not supply. If we end a service because of your breach, any deduction from prepaid fees must be lawful and proportionate to services already supplied and loss we are legally entitled to recover, without counting the same loss twice. Ending access does not automatically entitle us to retain every payment or remove any other remedy available to you by law.
    8. Retrieving material and continuing obligations: Where lawful and safe, we will give a reasonable opportunity to retrieve your own material before permanent closure. Content visibility and retention are governed by Clause ‎10 and the Privacy Policy. Accrued payment obligations, confidentiality, restrictions on misuse and AI, liability provisions and dispute provisions continue so far as needed after closure. When an account or role ends, the permissions attached to it end and you must stop using the affected features. We may disable related invitations, links and project access so far as reasonably necessary to give effect to the restriction. Ending access does not authorise continued use of material already downloaded or delivered outside the Site; the relevant use and deletion restrictions continue to apply. Termination stops future renewals for the terminated service. If we suspend a paid service, we will explain the effect on billing and make any adjustment or refund required by these terms or law.
16. Engagements payments and disputes between users
    1. Engagement terms, payments and taxes: Users are responsible for agreeing and performing their own engagement and representation contracts, including deliverables, pay, expenses, usage licences, cancellation, invoicing, tax and any Agent commission. Each party is responsible for the taxes and reporting legally attributable to it, including withholding or employer obligations where applicable. These terms do not transfer an employer's obligations to a Performer. Where an Agent will issue invoices or receive payments on a Performer's behalf, the relevant parties must agree that arrangement and the Agent must have authority to do so. They must also agree whether, and to what extent, payment to the Agent satisfies the payer's obligation to the Performer. We do not verify payment instructions, receive those payments or guarantee that an Agent will account to a Performer for money received.
    2. Disputes and defaults between users: We do not guarantee that a user will respond, enter an agreement, perform it or pay. Unless the law requires otherwise, we do not adjudicate contractual or payment disputes between users, enforce their bargains or fund refunds for their work. You may use any available legal remedy against the relevant party. We will still investigate reports about misuse of the Site and our own services.
    3. Formation of engagement contracts: An application, shortlist or approval recorded on the Site does not create a contract with us for a Performer's work. Whether a binding engagement contract has been formed depends on the parties' communications, the authority of anyone acting for them and applicable law. Before work starts, the contracting parties, acting through authorised representatives where appropriate, must record in writing who is entering into the contract, who is acting on whose behalf, who is responsible for payment, and the agreed work and usage terms. An Agent's involvement does not by itself make the Agent a contracting party, employer or guarantor of payment. This requirement to record the terms does not mean that an otherwise binding agreement is ineffective merely because it has not yet been put into a formal document.
17. Our responsibility to you
    1. Liability and rights that cannot be excluded: Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or right that cannot lawfully be excluded or limited. This includes mandatory consumer rights and any non-excludable data protection, employment-agency or online-safety obligations. Nothing prevents a person exercising statutory rights against the party legally responsible.
    2. Responsibility for other users’ conduct: Subject to Clause ‎17.1, we are not responsible for a user's job, representation agreement, performance, payment default, unauthorised use of material or other conduct merely because that user used the Site. This does not exclude responsibility to the extent that loss is caused by our own breach of contract, negligence or breach of a legal duty.
       Our liability to consumers: If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it is an obvious consequence or was contemplated by both of us when the contract was made. We do not limit consumers to the business liability cap below.
    3. Our liability to business users: If you are not a consumer as defined in Clause ‎9.7, then, subject to Clause ‎17.1, we are not liable for lost profits, revenue, anticipated savings, business opportunities or goodwill, or indirect or consequential loss. Our total liability to you arising from the Site and these terms in any period of 12 months beginning on the date your account contract starts, and each anniversary, is limited to the greater of £1,000 and the fees paid or payable by you to us for services in that period. This limit applies across all your roles and claims, whether in contract, tort including negligence, breach of statutory duty or otherwise, so far as lawful and reasonable.
    4. Events outside our reasonable control: We are not liable for delay caused by circumstances outside our reasonable control to the extent we could not reasonably avoid its effects. We will take reasonable mitigation steps. This does not allow us to keep payment for services permanently not supplied or remove a refund or termination right under these terms or law.
18. Other legal terms
    1. Changes to these terms: We may update these terms for legal, security or service changes. We will explain material changes and normally give at least 30 days' notice, except where a shorter period is reasonably necessary for legal or urgent security reasons. Changes do not operate retrospectively. If a change materially disadvantages you in an existing paid contract, you may end the affected service before it applies and receive a refund for the unused prepaid part. Where agreement is required by law, we will obtain it.
    2. Transferring accounts and contracts: You may not transfer an account or contractual rights without our written agreement, which we will not unreasonably withhold. We may transfer our contract as part of a genuine business reorganisation or sale if this does not reduce your contractual rights. We will notify you, and a consumer may end an affected paid service with a refund for the unused part if the transfer materially disadvantages them.
    3. Enforceability and other contractual safeguards: If a provision is unenforceable, the remaining provisions continue. A failure or delay in enforcing a term is not a waiver. These terms do not create a partnership or authority for a user to bind us. They do not displace information or representations on which the law entitles you to rely.
    4. Third-party enforcement rights: A rights holder whose User Material is accessed through the Site or delivered outside it under Clause ‎10 may enforce the restrictions protecting that material in Clauses ‎10 and ‎11 under the Contracts (Rights of Third Parties) Act 1999, where that Act applies. Otherwise, a person who is not a party has no right under that Act to enforce these terms. We and you may vary or end our contract without a third party's consent but cannot retrospectively authorise misuse of that person's material. Independent intellectual property and other legal rights remain unaffected.
    5. Governing law and jurisdiction: English law governs these terms. For business users, the courts of England and Wales have exclusive jurisdiction. Consumers retain mandatory protections of the law of the country where they habitually live and may bring proceedings in any court available to them under applicable consumer law, including the courts of their home part of the United Kingdom. Nothing here restricts a regulator's powers or a non-excludable right to use another court or tribunal.
    6. Questions and complaints: You can contact us at support@casting-tools.com or the address in Clause ‎1 for questions or complaints. We will consider complaints about our services and explain our response. Privacy complaints are handled as described in the Privacy Policy.